Frequently Asked Questions for Purchasing a 12 foot Skeleton & Friends

Q. Where can I purchase a 12 foot Skeleton or his Skelly friends?

A. The 12 foot Skeleton is exclusively sold by Home Depot and can only be purchased on Home Depot’s website, www.homedepot.com, or at your local Home Depot store.

Q. When is the 12 foot Skeleton available to purchase online?

A. Home Depot does a few releases each year of their exclusive Halloween items. Halfway to Halloween occurs in April and Skelly is available only on their website. This is typically a 24 hour online only event. Their largest online release is in July when you will get the first opportunity to not only purchase Skelly but to also purchase their newly released items.

Q. Can the 12 foot Skeleton only be purchased on Home Depot’s website?

A. No. Skelly is also available at local Home Depot stores. Each Home Depot store will vary but most stores will have their Halloween items out around the beginning of September. We are not in anyway affiliated with Home Depot so it is best to ask your local Home Depot when they will be displaying their items.

Q. What can I do to ensure that I can get a 12 foot Skelly during the release?

A. Log into your Home Depot account prior to the event. If you haven’t made any recent purchases Home Depot may want to send a verification code to you via email. Make sure all of your payment information is up to date. If you are shipping the item(s) to your local store be sure to have your local store chosen on the home page. If you are shipping the item(s) to your home be sure that your shipping address is correct and up to date. Though Home Depot does offer PayPal as a form of payment we have had members in the past who have had issues with this not working when they are in the check out process. Just because an item is in your online cart does not mean it is guaranteed. Check out as soon as possible because if the item you want sells out Home Depot won’t process your order and you may miss out. Closely follow the "12 Foot Skeleton Owner’s Group” on Facebook for up to date release information and times. The members of the group are really diligent about letting each other know when items are available.

Q. My charge was pending on my bank account and now it isn’t, has my order been cancelled?

A. No, your order has not been cancelled. When you make your purchase(s) Home Depot will put a hold on the funds until your item ships. That hold may fall off and then be replaced by a permanent charge when your order ships. If you had your item shipped to the store your card may not be permanently charged until you pick up your item.